At Che Glow Esthetics, we strive to provide exceptional service and ensure that each client receives the attention and care they deserve. To maintain the quality of our services and respect the time of all our clients, we have established the following cancellation and deposit policy:
Deposit Requirements
- A deposit is required for all bookings at Che Glow Esthetics except for pre-paid vouchers. This deposit secures your appointment and is applied toward the total cost of your service. If you are not comfortable placing a deposit on the website, you can send the deposit amount by Zelle to info@cheglow.com - Be sure to note your contact information in the Memo field so we can reach out for scheduling.
Cancellation and Rescheduling
- Non-Refundable Deposit: The deposit paid at the time of booking is non-refundable.
- Rescheduling: If you need to reschedule your appointment, you may apply your deposit to a future booking, provided that the rescheduling request is made at least 24 hours prior to your original appointment time.
- Cancellations within 24 Hours: Cancellations or requests to reschedule made within 24 hours of your scheduled appointment will result in the forfeiture of the deposit.
No-Shows
- Failure to appear for a scheduled appointment without prior notice will result in the loss of the deposit. This policy is in place to prevent fake bookings and no-shows, which affect our ability to accommodate other clients and impact our business.
Exceptions
Che Glow Esthetics reserves the right to refuse service and refund the purchase at our discretion.
We appreciate your understanding and cooperation with this policy. By adhering to these guidelines, we can continue to offer a high standard of service to all our clients.
If you have any questions or concerns regarding this policy, please don't hesitate to contact us.
Thank you for choosing Che Glow Esthetics. We look forward to helping you glow!